Our Customer Service Strategy
Usually to areas with a 3 hour time difference or less, we will respond
within 12 hours (for example, when e-mailed from Mumbai, India at 15:30,
we responded at 16:05). Also, to areas with an 8 hour time difference or
less, we will respond within 24 hours (when e-mailed from New York at 9.00
on Friday, we responded 18 hours later, at 15.00 the following day).
Currently, we receive enquiries from many countries for products ranging
from common raw materials to specialized chemical products. We offer resourceful
The countries we are currently dealing with are: Korea, Taiwan, Thailand,
Malaysia, Singapore, Indonesia, India, China, Australia, New Zealand, the
USA, Canada and several western European countries
We strive to keep our customers as informed as possible. We will not offer
unreliable information. For example, with detailed questions such as: user
names, volume, port of destination, loading schedules, etc., we will work with
our customer's viewpoint in mind.
Just contact us at firstname.lastname@example.org
and we will get right back to you.